Refund policy

We want you to be able to order with confidence. If a garment is not right, this policy explains the return window, the condition we ask for, and how a refund is paid. It applies to every order placed with ALLYCIA RENEE MARIE ROBERTS, 2221 Avenue O 1/2, Galveston, Texas 77550, United States.

30-day return window

You may request a return within 30 days of delivery. To be eligible, the item must be unworn, unwashed and clear of perfume, make-up or other marks, with the original tags still attached. Please include your order number or the packing slip so that we can identify the order.

How to start a return

Email us at info@julietwetzstein.shop or telephone +1 409-683-2184 with your order number and the item you want to return. We reply with the return address and simple instructions, usually within one business day. Please do not send an item before contacting us, so that we can log it against your order.

Return shipping

If the item is faulty, damaged in transit or not what you ordered, we send a prepaid return label or reimburse the return postage. If you are returning an item because you have changed your mind, you are responsible for the cost of return shipping. Please use a tracked service, because we cannot refund a parcel that never reaches us.

Refunds

Once the return arrives we inspect it within two business days. If it meets the condition above, we refund the purchase price to the original payment method. We do not refund the original shipping charge for a change-of-mind return. Your bank or card issuer may need 5 to 10 business days to show the credit.

Exchanges

If you would prefer another size or colour, tell us when you contact us. Exchanges depend on stock. If the size you want is unavailable, we refund the returned item instead.

Damaged or incorrect items

Please check your parcel when it arrives. If a garment is damaged, faulty or different from what you ordered, contact us within 48 hours of delivery with photographs of the item and its packaging. We arrange a replacement, a repair or a refund, and we cover the return postage.

Items we cannot accept

We cannot accept returns for items that have been worn, washed, altered or damaged after delivery, or that are missing their original tags. This does not affect your rights if an item is faulty or not as described.

Your statutory rights

This policy is in addition to the rights the law gives you. Goods sold to you carry the statutory rights and implied warranties provided by United States federal law and by the law of the State of Texas, including that an item is of acceptable quality, matches its description and is fit for its purpose. Those rights are not limited by this policy, by the 30-day window above or by any care instruction.

Contact

Questions about a return? Email info@julietwetzstein.shop or call +1 409-683-2184. Our business address is ALLYCIA RENEE MARIE ROBERTS, 2221 Avenue O 1/2, Galveston, Texas 77550, United States.